Returns & refunds will be accepted provided the conditions in our Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.
Purchases made in Peter Alexander stores
Purchases made in a Peter Alexander Australian retail store (excluding Myer stores) can be returned in a Peter Alexander Australian retail store (excluding Myer stores). You must present the receipt you received in the store at the time you purchased your items.
Purchases made in Peter Alexander Myer stores
Purchases made in a Peter Alexander Myer stores can be returned in any Peter Alexander Myer store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made online
You can return an item purchased online:
- In any Peter Alexander retail store in Australia (excluding Myer stores); or
- By posting it to our Online Store Returns/Exchange address.
Peter Alexander Online
Returns & Exchanges
1 Roussos Place
- Make sure your order number, name, address, email, phone number and instructions are included and any comments.
- All returns remain the responsibility of the purchaser until received by Peter Alexander.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).