You may exchange an item for something else from Peter Alexander, provided the conditions in the Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases made in Peter Alexander stores
Purchases made in a Peter Alexander Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Peter Alexander Australian retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online in Australia Dollars
You can exchange an item purchased online:
- By visiting the relevant brand’s retail store in Australia (ie. items bought at Peter Alexander can only be returned to a Peter Alexander retail store); or
- By posting it to our Online Store Returns/Exchange address:
Online Store Returns & Exchanges
1 Roussos Place Truganina, VIC Australia 3029
- Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
- All returns & exchanges remain the responsibility of the purchaser until received by the Returns and Exchanges Group. Exchanges are subject to stock availability.
- Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.
International Purchases Made Online via ESW
You can exchange an item purchased online:
- By submitting your request through the international returns portal to obtain a refund on the item. Then place a new order for the item you want to exchange it for. Please allow 48 hours after your order has been delivered before initiating a return.
All returns remain the responsibility of the purchaser until received by the Returns and Exchanges Group. Please note that an international return delivery charge of AUD$30 applies, and will be deducted from the refund amount.
You will need your order number and the email address used to place the order. Click below to submit a return, or follow the returns link from the shipment confirmation email.
A confirmation email will be sent once we receive your return. Please note that all refunds are subject to inspection by the Returns and Exchanges Group. You can track the progress of your return by logging into the international returns portal.
ESW, responsible for managing international sales, will provide the refund to the original form of payment and at the original purchase price, including any duties and taxes originally paid on the item in the same currency. The original delivery charge will not be refunded, unless goods are returned in accordance with your consumer law rights.